Shipping Policy

We ship original Bittermelon studio products.

Processing

In-stock items are usually prepared within 1–3 business days after payment is confirmed. Made-to-order or mix-kit requests may take longer; we will confirm by email.

Free shipping

Orders of $100 or more to the United States qualify for free standard shipping unless checkout says otherwise.

Tracking

After dispatch we send tracking by email when the carrier provides it. Customs, delays, or local delivery issues are outside our carrier's control.

International

Import duties or taxes, if charged, are the buyer's responsibility.